Refund policy
Returns & Refunds Policy
At My Mini Explorers, every item is handmade to order with care, especially for you.
As every garment is handmade to your chosen size and selected options (such as print, cuff colour and sleeve length), we cannot accept returns for unwanted items or changes of mind. This does not affect your statutory rights.
If your item is faulty, not as described or we have made an error, we’ll repair, replace or refund it in accordance with UK consumer law.
Change of Mind for standard off the shelf items
If you wish to return an item, please contact us within 14 days of receiving your order.
Where an item has been personalised or made to your specific requirements, it may not be eligible for cancellation or return unless it is faulty or not as described.
For all other items, your cancellation and return rights are governed by UK consumer law. Returned items must be unworn, unwashed, in their original condition and returned with any tags attached.
The customer is responsible for the cost of returning unwanted items unless they are faulty or we have made an error.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us within 14 days of delivery with your order number and photographs where possible.
If an item is confirmed to be faulty, not as described or incorrect due to our error, we will provide an appropriate remedy in accordance with UK consumer law, which may include a repair, replacement or refund.
Returning a faulty item
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to keep the 'proof of postage' receipt from the Post Office until I have received the item back here. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Sizing
Please check our size guide before ordering. If you need any advice on sizing, we’re always happy to help before you place your order.
Made-to-Order Items
As each item is handmade after your order is placed, we are unable to accept returns or offer refunds for change of mind, incorrect size ordered, or unwanted items where the product has been made to your chosen specifications.
All SALE items are non-refundable.
This does not affect your statutory rights.
Order Cancellations
As work on your handmade order may begin shortly after your purchase, please contact us as soon as possible if you wish to cancel. If production has not yet started, we may be able to cancel your order at our discretion.
Contact Us
If you have any questions about your order, please contact us and we’ll always do our best to help. If anything is not clear, please contact us at hello@myminiexplorers.com.