Delivery & Returns

Postage costs:

United Kingdom
£0.00 - £9.99	£1.80 Standard
£10.00 - £19.99	£3.00 Standard
£20.00 - £74.99	48 Hour Tracked £3.50 48 Tracked with signature £3.95
£75+	FREE

 

Europe
£0.00 - £19.99	£9.95
£20.00 - £49.99	£13.90
£50 and over	£15.80

 

Rest of the World
£0.00 - £19.99	From £14.05 dependant on zone
£20.00 - £49.99	From £21.40 dependant on zone
£50 and over	From £28.15 dependant on zone

 

Please note that any chargeable customs fees, taxes or customs delays are not the responsibility of My Mini Explorers.

 
Delivery times:
As all clothing is made to order and by hand. Current turnaround times can be found on my Instagram page. Please bear these in mind when ordering the sizing you require. Refunds cannot be made if you have ordered the smaller size and not realised that this may not fit once the turnaround time has been met. Please contact me for any queries regarding this prior to ordering.

Lost parcels:
Please note, I obtain proof of postage for all items. If your order is lost, the Royal Mail advise that a certain period of time must pass before the item is classed as lost. Unfortunately, no refund can be given for lost parcels. All claims are to be made by the buyer directly with Royal Mail in accordance with their guidelines. 
 
Returns & refunds:
I hope you will love your item as much as I enjoyed making it, however if there is an issue, please do get in contact with me. You have 14 days after your item arrives to return it for a full refund. I will only accept items which have been unworn. If an item is returned and shows signs of wear or washing, then the item will be returned back to you and no refund will be issued. Please note that, you the buyer will be responsible for all postal charges.

Custom orders:
Please be aware that refunds and exchanges are not applicable to custom made orders. This includes any alterations to existing items.

If you have any queries, please do not hesitate to contact me at hello@myminiexplorers.com

Katie xx